Refund and Returns Policy for Mother’s Spices
At Mother’s Spices, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and refund policy to ensure your experience with us is as seamless as possible. Please review the details below for our policy on returns and refunds.
1. Returns Policy
We understand that sometimes you may need to return a product. Our return policy is designed to make this process as simple as possible.
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Eligibility for Returns:
- You can return most items within 14 days of receiving your order.
- Products must be in unused, unopened, and original condition (including packaging).
- Certain items, such as perishable goods, fresh produce, or health-related products (e.g., opened spices or food items), may not be eligible for return due to hygiene and safety regulations.
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How to Return an Item:
- To initiate a return, please contact our customer service team at info@mothersspices.com.au within the eligible return period.
- Provide your order number, the product you wish to return, and the reason for the return.
- Once we receive your return request, we will provide instructions on how to return the item. You may be required to send the product back to us at the address we provide.
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Return Shipping Costs:
- Customers are generally responsible for the cost of return shipping unless the product is defective, damaged, or incorrectly shipped. In such cases, we will cover the return shipping costs.
2. Refunds Policy
Once we receive your returned item and confirm it meets the eligibility criteria, we will process your refund.
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Processing Time:
- Refunds will be processed within 7-10 business days after we receive the returned item.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.
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Partial Refunds:
- In cases where the product has been used, opened, or is returned in damaged condition, a partial refund may be issued.
- Shipping costs are generally non-refundable, and any return shipping fees incurred by the customer will be deducted from the refund amount.
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, we sincerely apologize for the inconvenience. Please follow the steps below:
- Contact Us Immediately: Contact us within 5 days of receiving the item.
- Provide Proof: Send us photos or other evidence of the damage or incorrect item, along with your order number and contact information.
- Return Process: We will provide a prepaid shipping label for returning the damaged or incorrect item at no cost to you, and we will either replace the item or issue a full refund depending on your preference and product availability.
4. Non-Returnable Items
The following items are generally non-returnable due to their nature:
- Perishable items (e.g., fresh produce, dairy products)
- Opened food or spice packages
- Items on clearance or final sale (if clearly indicated)
5. Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.
We appreciate your business and aim to provide you with the best customer service experience. Thank you for shopping with Mother’s Spices!
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